Exploring the impact of broadband and technology on our lives, our businesses, and our communities.

Merry Christmas!

Merry Christmas and Happy New Year to all my readers. I am deeply appreciative that I have so many people visiting this site, and I hope that my writing has been helpful. I have been blogging since early 2002, and each year, traffic has steadily increased. The number of visitors to the site on a daily basis has gone up by 50% or more every year since I started writing, and this year new records were set, with many days logging more than 1000 visitors per day.

It is an exciting time for communities, which are poised to begin finally reaping the dividends of technology, and I expect that 2007 will see many towns, cities, and regions taking control of their economic destiny with broadband investments.

Thanks again for your continued support.

Andrew Cohill

Do we really want faster horses?

"If I had asked people what they wanted, they would have said faster horses." --Henry Ford

Communities interested in broadband almost automatically decide that the first step is to ask residents what they want. But Henry Ford's comment from decades ago still rings true. If you are trying to prepare your community for the future, you need to remember that not everyone thinks much about it (the future).

Broadband surveys still routinely show that half of dial up Internet users don't see any need for broadband, and I have sat in more than one meeting where one or more public officials have used such data to "prove" that a community investment in broadband is wrongheaded.

Surveys, done properly, can provide useful data, but they survey needs to be designed well and administered by a professional polling firm. Just mailing out surveys to the Chamber members and asking them what they want may not help, and it may hinder the effort.

Technology News:

World's largest copper reserve is in the U.S.

Much is being made in the media over the rising price of copper. It is apparently now cost effective to melt down pennies and nickels for the copper content, although the Federal government is about to outlaw that.

But there is no copper shortage in the world, and the world's largest copper reserve is right here in the United States. It is not the Kennecott copper mine in Utah, which is the world's largest open pit mine. In fact, these copper reserves are not even in the ground. There is hundreds of millions of pounds of copper hanging on telephone poles in the U.S., and much of it has already been abandoned. One problem communities face is a lack of pole space for community fiber. The problem has been exacerbated over the years because it has been cheaper for the phone companies to simply lash new copper cables to poles than to first take down old cables. It is very common in many areas to see as many as four or five phone cables lashed to poles, which effectively prevents anyone else from using that pole space, even if they have a joint use agreement in place.

As the price of copper rises, someone will figure out it is cheaper to mine copper on poles than to dig it out of the ground, and some of those old cables will finally start to come down. In fact, we may already have crossed the threshold where copper telecom cables cost more than fiber telecom cables. And there will never be a shortage of raw materials for fiber cable--it is made from purified sand.

In any "crisis," there is always an opportunity. The copper price "crisis" will not only create new business opportunities, it may help solve some difficult community broadband problems as well.

Technology News:

Still looking for fiber's upper limit

Communities that worry about investing in fiber because it might not last long enough in terms of capacity need not worry. No one has yet found the upper limit of capacity. Siemens just set a new record for the amount of data pushed through a single channel of a fiber cable: 107 Gigabits, or about a thousand times faster than the "standard" 100 megabit off the shelf network gear used today.

The key word here is "channel." A single fiber can have multiple channels, and off the shelf network gear today supports, for example, 40 and 80 channels. Fujitsu has equipment that can push over a terabit of data (1000 Gigabits) over multiple channels (20 channels of 10 Gigabits each).

This makes fiber a very safe investment.

One more thing: all these new systems use "active" networks, rather than the telephone companies preferred "passive" or PON systems. If you want to future proof your communities investment in fiber, active systems are the way to go. You won't find anyone doing cutting edge research and development on PON systems, which are designed mainly to prop up legacy telephone networks and to keep customers locked into monopoly providers.

Technology News:

Top jobs in the next ten years

I think there are some interesting new job opportunities that are going to emerge in the next ten years, and one would hope K12 schools and colleges start now with new and revised curriculums to meet demand.

The first hot job is going to language specialist. Linguists who can speak at least four languages and ideally six or more are going to be able to write their own ticket in the work world, and will be able to command high dollar salaries. As the world economy continues to heat up, more and more businesses are going to be able to grow only by expanding into international markets, where they will have to be able to speak languages other than English. If six languages sounds like a lot, it really is not. Once you get past three, it is pretty easy. Languages that are going to be important include Chinese, Japanese, and Russian, among others.

The other hot job is going to be information manager. Traditionally, "information management" has been relegated to IT departments, where geeks build complicated databases and systems that usually require users to cram information into often convoluted and rigid formats, because that is the way IT people think. The new information manager will NOT be part of an IT department, but will work alongside business managers, salespeople, and project team members to keep information flowing between team members and clients. The information manager will have a high degree of skill using a wide variety of information tools, and will be able to craft custom solutions for individual projects using lots of off the shelf applications and judicious (and limited) use of scripts and small amounts of programming. This job will be the antithesis of the IT department approach to information management.

How about your local schools? Are they looking ten to twenty years ahead and trying to identify where job demand is going to create opportunities and needs? If not, why not?

Technology News:

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New Year's resolutions for communities

Old minds (communities) think: If it didn't work last year, let's do MORE of it this year.

New minds (communities) think: If it didn't work last year, let's do something ELSE this year.

Old minds (communities) think: How do we stop these bad things from happening?

New minds (communities) think: How do we make things the way we want them to be?

Quoted from "Beyond Civilization: Humanity's Next Great Adventure" by Daniel Quinn (of 'Ishmael' fame)

Technology News:

Franchises and big boxes

AT&T is in fights with several communities over it's "U-verse" data service. It used to be called "Project Lightspeed," but the company dropped that name, probably when people noticed that the system actually delivered services over copper (speeded up DSL).

Some communities are fighting the firm over franchise fees. AT&T is offering a triple play (voice, video, and data) set of services, but wants to classify the new system as a "data" service rather than the two traditional classifications: telecommunications (used for telephone providers) or cable (used for TV services). The distinction is an important one, both for communities and for the companies that offer the services. Cable services have typically been subject to franchise fees, while data services are unregulated. AT&T wants to use the data classification to avoid franchise fees.

Some communities have come to rely too heavily on franchise fees, and want every new service provider to pay them. I have said for a long time that communities would be better off letting go of the forty year old tax system (that's all it is, really, a tax) and encourage competition for service in the community. Prices would go down, and everyone that buys telecom services would benefit. I think it is always a bad idea when you make certain businesses tax collectors, but not others.

The broader issue for franchise fees is that as the kinds of services we want extend beyond triple play, how do you tax them services and businesses, many of which have no physical presence in the community. The answer is that you can't, so do you really want to tax only those companies that actually make physical investments in infrastructure? The answer, again, is "No."

There are two alternatives to franchise fees. One is to charge companies that want to use public right of way a right of way fee. You charge the same fee to every firm that places cables and equipment in right of way. This is fair because every firm is treated the same way, regardless of the service they offer, and it is fair because there is a real cost to the community to manage public right of way. But it should not be used as a general fund revenue enhancement (tax) unless you want to inhibit competition and unless you like paying high prices for telecom services.

The second alternative to franchise fees (and right of way fees) is for the community to build its own digital road system and to let private companies use that road system to sell services. Companies that do use it will pay the community a portion of revenue to cover the cost of building and maintaining it. This is the best approach, in my opinion, because it preserves public right of way (a scarce resource) and these Open Service Provider Networks (OSPNs) lower the cost of telecom services in the community, saving both tax dollars and business dollars. More money is freed up for other uses across the entire community.

AT&T, in addition to the franchise fee fight, is also arguing with communities over right of way issues. The squabbles highlight why it is so important for communities to have a thoughtful and even-handed right of way policy before companies like AT&T show up with the big new equipment boxes that they want to scatter all over town. I identified this as a problem more than six years ago. I call these boxes NSAPs, or Neighborhood Service Access Points. These streetside cabinets house the electronics needed to deliver telecom services to homes and businesses.

AT&T does not want to tell communities where they intend to put the boxes (for fear competitors will find out), and they often appropriate right of way or even part of someone's yard for the boxes. A pro-active right of way policy that anticipates these kind of uses will help a community avoid lawsuits.

For more information on these NSAP boxes, take a look at this one, to see the ugly side of not planning for these. One advantage of a community system is that you minimize the number of NSAPs needed. And this long article should be required reading for every town and county planner and every elected official.

How about your community? Is there a recently revised right of way policy in place that reflects the new realities of an unregulated telecommunications marketplace? What about NSAPs? Do you have a policy that requires all new subdivisions to plan for the placement of these units and that requires right of way set asides for them in locations that minimize their landscape impact? What about franchise fees? Have you developed a new approach to right of way management that reflects current and future telecom trends, rather than clinging to a forty year old tax model?

$30 a year phone service

Community leaders are often concerned about whether or not their citizens and businesses would actually use a community broadband system, with some justification--we do not have a lot of good data on community broadband projects. In the last couple of weeks, I have had conversations with leaders in two different communities who were concerned that too few citizens used the Internet to make the investment worthwhile.

But the thing to remember with Open Service Provider Networks (OSPN) is that the community is offering much more than Internet access. An OSPN network typically offers a wide variety of services, including telephony, TV programming, computer backups, home and business security monitoring, telemedicine, telehealth, online gaming, desktop computer management, and much more. So you do not have to "sell" people on the Internet at all. Even if you have a resident who loudly proclaims that they do not have a computer and have never been on the Internet, they are still likely to be a customer if you have an OSPN system in the community.

Why?

Take a look at VoIP telephone provider Skype's plans to offer unlimited calling to any telephone in the U.S. for $30/year. That is not a typo. If you bring Skype in as a provider on your OSPN system, you are not selling broadband at all. You are giving residents and businesses an opportunity to cut their phone bills by as much as 90%!

Given that service option, how many people would say, as you hook up the community fiber to their home, "I'm very happy paying ten times more for phone service, and am not interested in saving money?" If your community has high unemployment and/or a large elderly population on fixed incomes, saving several hundred dollars per year on their phone bills can be very significant. It frees up that money for other needs, and some of that money will be spent at businesses in the community, rather than typically being mailed out of state to a large telecom firm.

Selling only "broadband," or just Internet access, is not only old fashioned, it is not financially viable over the long term. We know better now, and the future for communities is to build digital roadways that offer citizens and businesses not just Internet access but a whole array of IP-enabled services that save them time, money, or both.

Technology News:

iPod gloves

I probably need to start a whole new category of news items that just include iPod accessories. In fact, there are whole blogs devoted to just that topic. Here is the latest indication that the iPod continues to have continued influence on the whole economy. A company has designed winter gloves with special fingertips to make it easier to use iPod controls with the gloves on. The iGloves could be a perfect stocking stuffer.

Technology News:

California to invest $460 million on broadband

According to this article, the state of California will make $460 million available for broadband in the state. $400 million is to speed up telemedicine uses, and will probably benefit hospitals the most, but the other $60 million is intended for accelerating broadband deployment. A broadband task force has been formed, but appears to be mostly industry insiders, who usually don't lobby for open service provider networks. What often comes out of these high level commissions and committees are special deals for business friends of legislators. Nonetheless, California gets some credit for at least recognizing the problem and putting some money behind it. It will be interesting to see what emerges in a year or two as the funds are disbursed.

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