Exploring the impact of broadband and technology on our lives, our businesses, and our communities.

Entire telecom industry to NC legislators: Are you crazy?

Google, Intel, the Fiber to the Home Council, the Telecommunications Industry Association, the American Public Power Association, and the Utilities Telecom Council have all jointly signed a letter addressed to the North Carolina Speaker of the House and the North Carolina Senate President. The letter strongly protests the anti-community broadband bill currently being considered by the legislature. Like several other groups protesting this dog of a bill, the signatories indicate the jobs-killing nature of the legislation.

"...it will harm both the public and private sectors, stifle economic growth, prevent the creation or retention of thousands of jobs, hamper work force development and diminish the quality of life in North Carolina."

Why cellular wireless is not the answer for rural broadband

There is a significant push nationwide to simply let the cellphone companies "solve" the rural broadband problem by rolling out "little broadband" cellular data services in rural areas and proclaiming, "Job done!" This story from the Daily Yonder illustrates, unfortunately, it's not going to be that simple.

Customer service problems aside, the structural issue is that cellular wireless simply does not have now, nor will it ever have, enough bandwidth to support everything people want to do. Verizon is now having the same iPhone data/bandwidth problems that AT&T had when the latter company first rolled out the very capable iPhone four years ago. And AT&T has now moved to bandwidth-limited contracts because the company simply can't keep up with demand. Wireless broadband is very important in rural areas as a bridge technology to get homes and businesses off dial-up and onto something better. But like other "little broadband" technologies like DSL and cable modem services, WiFi/WiMax/cellular wireless networks can't do it all. Wireless networks are needed for mobile access, and fiber is needed for jobs and economic development.

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FCC to North Carolina: What the heck are you thinking?

When an FCC Commissioner takes the time to tell your state that what your legislators are doing is foolish, your state has a problem.

FCC Commissioner Clyburn had this to say yesterday:

“Not long after the National Broadband Plan was issued, I had the privilege to visit North Carolina and speak about the goals in the Plan, and the importance of our nation using every available tool to address the broadband divide. I believe now, as I did then, that no American citizen or community should be left behind in the digital age. However, I remain concerned that when cities and local governments are prohibited from investing directly in their own broadband networks, citizens may be denied the opportunity to connect with their nation and improve their lives. Local economies will suffer as a result, and the communities’ ability to effectively address education, health, public safety, and other social issues will be severely hampered. Regrettably, North Carolina isn’t the only state considering such legislation. My home state of South Carolina has similar legislation pending, and the state of Arkansas is contemplating a complete ban on publicly-owned broadband facilities. I fear that preventing local governments from investing in broadband is counter-productive and will impede the nation from accomplishing the Plan’s goal of providing broadband access to every American and community anchor institution.”

The only good thing about this flurry of anti-jobs legislation is that economic developers in the states adjacent to North Carolina, South Carolina, and Arkansas must be dancing a jig.

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Google announces all 1,100 cities will get fiber

Mountain View, CA (4/1/11)
The head of Google's Fiber Initiative, Milo Medin, announced today that all 1,100 cities that applied for Google fiber will be included in a second round of fiber buildouts by the search giant. Unlike Kansas City, which is getting Google fiber on very favorable terms, the other 1,099 cities will be required to sign a more restrictive contract with Google before the company will start constructing fiber. Among the terms in the contract:

  • The local government of each selected city will be required to use Google Docs for all government documents, including memos, letters, water bills, spreadsheets, and tax bills.
  • Every household and business that wants to get Google fiber will have to give Google a tax lien on their property that allows Google to take ownership of the property if the household or business uses Bing for online searches.
  • All vehicle owners will be required to allow Google to attach a GPS device to their auto or truck to allow realtime tracking of what stores are visited. The device will have the ability to turn the car's engine off if the driver visits a business that does not purchase a minimum amount of Google Adwords advertising. Additionally, every vehicle will be required to have a bumper sticker that says, "Powered by Google."
  • Every child in each community will receive an Android-powered tablet device at the age of two, and Google will provide a full suite of Google Docs so that the search company has access to everything the child does online from age two to eighteen. Google expects this will allow the child to benefit mentally from "enhanced search results."
  • Every resident over the age of eighteen will be given a special Android-powered phone that works on the Sprint network, which will be purchased by Google to support the Community Fiber initiative. The special phones will record every conversation, text, and photo, and store them in special customer dossiers that will conveniently allow for "enhanced search results" to be delivered to phone owners.
  • In cooperation with the Department of Homeland Security, Google will provide the Federal government with complete access to every bit of data collected via Google Fiber and Google/Sprint wireless networks. Google explained that this enhances public safety by allowing the FBI and DHS to identify criminals before a crime has even been committed, using new Google artificial intelligence engines that generate special "criminal minority reports" that will be transmitted daily to DHS.

Google indicated that the company has no intention of forcing any community to agree to accept the wide range of services and infrastructure enhancements, so it has developed a special one step process that gives each community a democratic process for choosing participation. A voter referendum would be put on the ballot at the next local election which will state, "We agree to disband our local government, including all elected and appointed officials, and replace them with Google Fiber Initiative staff: YES/NO." If the referendum is passed, then and only then will Google build fiber infrastructure in the community.

In the press conference announcing this on April 1st, Google officials conceded that the program "might not be a good fit for every community that applied."

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Ford SYNC(tm) can't stay in sync

Via Ed Dreistadt, who always keeps up with car stuff when he's not busy helping companies with their marketing, comes this hilarious story on Ford's "2nd generation" SYNC(tm) software.

The software was developed by Microsoft, which begs the question, "What could go wrong?"

From the article:

"If the pulse of one of these applications goes haywire, in order maintain system stability, we reset that application by resetting the entire software to come back to a 'known good state,' similar to how you reset your phone or computer," said Mounir Hider, a Ford product development engineer.

In other words, "haywire" is code for the Blue Screen of Death....

The display and hardware in this new "Gen 2" system attempts to manage a variety of functions at once. And while Ford builds in redundancy to handle many of the core functions – climate and audio being two – navigation tends to find itself limited to a single point of failure.

In other words, Microsoft does not know how to write real time operating systems.....something that was worked out decades ago by other companies....

"We don't use this reboot strategy loosely," said Hider. "There are certain events that will trigger these reboots. Mainly it's when things get out of sync with each other."

....in other words, the system named SYNC can't stay in sync....

Hider did tell us one little known fact: The SYNC system actually restarts every 24 hours of usage. After a day's worth of use, the system will automatically reset on its own after the ignition is turned off. This is mostly invisible to the driver, assuming they don't go back into the car and turn on the ignition during the restart procedure.

...in other words, the system is so unreliable that it has to be rebooted every single day....

There is much more at the link, including an official Ford response at the end of the article. Disclaimer: I'm a lifelong Ford owner, and am extremely happy with my highly reliable Ford Fusion--which thankfully, is not equipped with SYNC(tm).

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Why Google picked Kansas City, Kansas

It was an easy decision. Kansas City is an electric city, so they own the poles. So no costly and long dragged out pole surveys, no make ready and no pole attachment fees, and the ability to take fiber anywhere in the electric service area at very low cost.

I'm sure that Kansas City also offered to hang all the fiber using their electric utility crews and buckets trucks.

No mystery here....it's a smart choice.

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Love the cloud...the Amazon cloud

I have always had the feeling that becoming an Amazon customer is a bit like joining the Borg: resistance is futile. But Amazon really does believe in customer service, and is particularly good at identifying trends and then developing services to meet the new market demand. Amazon is beginning a big push for their Cloud Drive service, which lets you upload files to an Amazon server and then access them from anywhere. In concept, it is no different that the file storage Apple has offered first via dotMac and now via MobileMe. But Apple has never paid much attention to MobileMe, and my own experience with MobileMe has been decidely mixed. MobileMe and Cloud Drive are both essentially virtual hard drives, and they differ from the backup services like Carbonite because backup services are not designed to provide routine access to your files. On the other hand, the backup services provide more tools to make sure everything gets backup regularly. Some people are going to use both, and some might settle for the virtual hard drive approach to save money.

As I've been writing recently, cloud services are only as good as your broadband connection. The interesting thing about cloud-based virtual hard drives is that the big companies have no real advantage over a small firm with servers closer to customers. If I was starting a business, I'd be looking at something very different from the massive data centers Apple, Amazon, and Microsoft are building. I'd be looking at putting servers and services on community broadband networks and getting my cloud services as close as possible to my customers. Why? By doing so, I can provide better services at lower cost than the big guys.

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Does Blacksburg have the best multimedia program in the U.S.?

I had the opportunity to stop by Blacksburg High School recently. Mike Kaylor, the head of the BHS Cinema and Photographic Production program, was holding an open house. I've written about the program before, and I was interested to see if the program has kept up its high standards over the past four years. I was not disappointed. The still photography exhibit was simply extraordinary; Kaylor is really teaching his students to think about composition, framing, lighting, and subject matter, and the student images demonstrated mastery of the subject. The students also get a lot of hands-on video experience, including storyboarding, shooting, and video editing, all using professional quality equipment and the same software that the big Hollywood studios use.

Students can start taking the two period, two credit class in their sophomore year, which I think is an essential element of Kaylor's success. The option for students to take the advanced levels of the class in their Junior and Senior years allows them to develop real mastery in photography and/or motion picture production. State of the art Macintosh computers allow for editing of HD movies. And Kaylor's students go on to the top college photo and movie programs, including Savannah College of Art and Design, RIT, VCU, and the Brooks Institute. His students are also getting top jobs in Hollywood, with film credits on movies like Hulk 2, The Golden Compass, and being part of teams that have won Academy Awards for Best Special Effects. Other Kaylor students have gone to work for Pixar and National Geographic.

It is this kind of program that ought to be available to every high school student in America. Our kids need true digital and visual literacy, of the kind that only comes from intensive work and study. It's a myth that our kids are technology literate because they know how to use an iPod or log in to Facebook. It is as if we have decided that because you know how to drive a car, you are somehow qualified to build a car. To continue the analogy, Kaylor is actually teaching these kids to design cars, not just drive them. Most of the students that go through this program will not become professional photographers or work in Hollywood, but it gives them a sharp edge when entering the work world--visual literacy and the ability to use visual editing tools are skills that are valuable to employers and will give these students the ability to excel in whatever field they enter.

How about your community? Does your high school have an equivalent program? If not, why not?

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Manufacturing: The next big thing in rural America

Every economic developer in rural America should print out this article from Wired magazine. Read, highlight it, make paper copies, and distribute it to everyone they talk to, especially local elected leaders (who unfortunately, are probably not reading Wired in any form, paper or Web). Every region that thought they were going to win big on biotech ought to toss that old plan out in the trash and starting asking, "Do we have what we need to bring manufacturing back?"

It's not the big, old nineteen-sixties manufacturing that is coming back. It is the new, small, lean, technology-enabled start ups that are going to bring good paying manufacturing jobs back to the U.S. And they need a few things, with one of them being good, inexpensive broadband. Without it, they can't take orders, send out CAD drawings, upload CNC programs, provide customer support, and do everything else that broadband supports in the modern manufacturing business. Rural America has the best workers in the world, hands down. But without the infrastructure needed by these new companies, rural regions in the U.S. don't have a chance to play.

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The politicization of broadband

It is unfortunate, but the issue of broadband in this country is becoming a political issue, when it should be focused more on economic prosperity, jobs, and business development. Witness this headline from the always excellent Stop the Cap! blog:

House Republicans Sell Out North Carolina’s Broadband Future to Big Telecom

The headline is a little misleading, as a bunch of Democrats also voted for this awful bill. This highly political fight in North Carolina may be good for candidates in both parties with respect to fundraising, but deliberately voting to cripple the future economic development of rural communities is, well, bad for business. Literally.

Much confusion is being sown by incumbents who are not explaining the difference between the current "little broadband" networks (DSL, wireless, cable) and "big broadband" fiber networks that are being built by communities to retain existing businesses and attract new ones.

Big broadband, simply, is about jobs, now and in the future. There are very few businesses left that don't need affordable high capacity broadband. I have written before about the deli owner who was losing lunch business because credit card verification over his DSL line was taking too long. Why politicians of any party think it is a good idea to cripple economic development in their districts is a mystery.

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